Create experiences that matter.
 
 

What we do.

 

\\ We design and build 1:1 customer experience solutions that engage customers in ways that are seamless, automated, adaptive, and hyper-personalized across every touchpoint. 

 
 
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We offer a complete suite of CX solutions to help you deliver data-driven customer experiences. 

 
 
 
 

Solutions that are simple by design.

 
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Big Data Solution Suite
True customer understanding at every touchpoint in real time.


\\ Single customer view
\\ Big data strategy & optimization
\\ Real time execution


  Single Customer View  Create a single-customer view that connects your transactions, CRM, mobile, web, social, and loyalty data to gain a holistic understanding of your customers. We help you identify the completeness of your data and identify key opportunities to achieve a 360° view.

Single Customer View
Create a single-customer view that connects your transactions, CRM, mobile, web, social, and loyalty data to gain a holistic understanding of your customers. We help you identify the completeness of your data and identify key opportunities to achieve a 360° view.

  Big Data Strategy & Optimization  Optimize your big data efficiently and economically so that it can be harnessed and actioned. We have proven frameworks that can help you integrate your data in such a way that leverages predictive analytics to deliver exceptional experiences. 

Big Data Strategy & Optimization
Optimize your big data efficiently and economically so that it can be harnessed and actioned. We have proven frameworks that can help you integrate your data in such a way that leverages predictive analytics to deliver exceptional experiences. 

  Real Time Execution  Respond to your customers as instantly as needed to drive compelling experiences and build customer engagement and loyalty. We help you identify bottlenecks in your data flow to uncover opportunities to increase the speed and optimize the performance. 

Real Time Execution
Respond to your customers as instantly as needed to drive compelling experiences and build customer engagement and loyalty. We help you identify bottlenecks in your data flow to uncover opportunities to increase the speed and optimize the performance. 

 
 
 
 

Analytics Solution Suite
Unleash the power of prediction & insight from your data


\\ Predictive analytics
\\ Segmentation & customer research
\\ Business intelligence


  Predictive Analytics  Use predictive algorithms to continuously score your customers in real-time to predict their needs and behaviors that will lead to an enhanced customer experience. We use advanced statistical models and machine learning to automate the continuous learning of the algorithms so it increases in accuracy as the data on your customers grows. 

Predictive Analytics
Use predictive algorithms to continuously score your customers in real-time to predict their needs and behaviors that will lead to an enhanced customer experience. We use advanced statistical models and machine learning to automate the continuous learning of the algorithms so it increases in accuracy as the data on your customers grows. 

  Segmentation & Customer Research  Identify data-driven clusters of your customers and use research to determine similar attitudes, values and engagement behavior that correlate to high customer value. These predictive customer profiles are the foundation of creating experiences that are unique, memorable and will have lasting impact.

Segmentation & Customer Research
Identify data-driven clusters of your customers and use research to determine similar attitudes, values and engagement behavior that correlate to high customer value. These predictive customer profiles are the foundation of creating experiences that are unique, memorable and will have lasting impact.

  Business Intelligence   Understand definitively which elements of your communications are driving the performance of your marketing. Whether it’s applying A/B test principles or multivariate testing techniques, we have a holistic approach to measuring the impact your communications are having on your objectives so that you can optimize your marketing plans and budget.

Business Intelligence
Understand definitively which elements of your communications are driving the performance of your marketing. Whether it’s applying A/B test principles or multivariate testing techniques, we have a holistic approach to measuring the impact your communications are having on your objectives so that you can optimize your marketing plans and budget.

 
 
 
 

Technology Solution Suite
Connecting the dots of your technology to connect them on your customer


\\ Systems integration
\\ Marketing automation
\\ Streamline acceleration


 
 
  Systems Integration  Optimize your marketing systems ecosystem to ensure you can deliver seamless customer experiences at scale. Our proven frameworks augment your existing systems architecture with a custom design solution that optimizes your marketing operations to deliver data-driven, personalized solutions.

Systems Integration
Optimize your marketing systems ecosystem to ensure you can deliver seamless customer experiences at scale. Our proven frameworks augment your existing systems architecture with a custom design solution that optimizes your marketing operations to deliver data-driven, personalized solutions.

  Marketing Automation  Streamline the execution of key activities across your marketing process to dramatically improve the efficiency of your campaign, and reducing your time to market.  Our end-to-end automation solution help automate the insights of what content to deliver, to what customers, at what time, and in what channel. 

Marketing Automation
Streamline the execution of key activities across your marketing process to dramatically improve the efficiency of your campaign, and reducing your time to market.  Our end-to-end automation solution help automate the insights of what content to deliver, to what customers, at what time, and in what channel. 

  Streamline Acceleration  Understand the level and quality of your data to determine the type and level of predictive analytics you can leverage. We apply our proven diagnostic framework to help you accelerate your data, by identifying bottlenecks in your data flow and opportunities to increase the speed and enhance the performance.

Streamline Acceleration
Understand the level and quality of your data to determine the type and level of predictive analytics you can leverage. We apply our proven diagnostic framework to help you accelerate your data, by identifying bottlenecks in your data flow and opportunities to increase the speed and enhance the performance.

 
 
 
 

Content Solution Suite
Content as unique as each of your customers.


\\ Customer journey mapping
\\ Content optimization
\\ Campaign strategy & planning


 
  Customer Journey Mapping  Leverage the power of the insights gleaned from data and analytics to map out all the critical touchpoints, “moments of truth” and “pain points” for each customer. Our journey mapping approach illustrates the trade-offs, influences, and drivers of key segments at each touchpoint to ensure consistent, continuous and contextual experiences. 

Customer Journey Mapping
Leverage the power of the insights gleaned from data and analytics to map out all the critical touchpoints, “moments of truth” and “pain points” for each customer. Our journey mapping approach illustrates the trade-offs, influences, and drivers of key segments at each touchpoint to ensure consistent, continuous and contextual experiences. 

  Content Optimization  Use predictive algorithms determine which content is performing most effectively and how it can be enhanced to work even harder for you.  Our proven methods identify what content is resonating best with which customers and leverage your systems to trigger campaign workflows that will deliver the most relevant and engaging content that drives engagement.

Content Optimization
Use predictive algorithms determine which content is performing most effectively and how it can be enhanced to work even harder for you.  Our proven methods identify what content is resonating best with which customers and leverage your systems to trigger campaign workflows that will deliver the most relevant and engaging content that drives engagement.

  Campaign Strategy & Planning  Ensure that your are embedding a customer-first, insights led marketing strategy. Our proven campaign planning framework will help you optimize your campaign process from creating insights-driven briefs, creating test & learn measurement plans, and translating the findings to uncover key opportunities to further optimize your marketing. 

Campaign Strategy & Planning
Ensure that your are embedding a customer-first, insights led marketing strategy. Our proven campaign planning framework will help you optimize your campaign process from creating insights-driven briefs, creating test & learn measurement plans, and translating the findings to uncover key opportunities to further optimize your marketing.